Is ZW Reborn official?
No. ZW Reborn is a fan project, not run, supported or approved by Storytaco or the Zerowake GATES Operations Team. Please don't contact them about it.
Does it cost anything?
No. Real-money purchases are switched off and everything paid with in-game currency works as before. If you want to help with hosting costs, there's a support page. Donations get you nothing in the game.
Can I keep my account from the official servers?
No. Progress from the official servers can't be brought over, so everyone starts a new account on ZW Reborn.
What can I play?
The story, side stories, Simulation (a new four-week season after another), the event stories (they come back one after another, four weeks each), seasonal events on their original dates each year, recruits, the shop with in-game currency, missions and Link Talk. Some features are still being rebuilt, and things may break.
Can I play one account on PC and phone?
Yes. Log in with the same username and password on each device.
Do I need Steam running on PC?
You need the game in your Steam library (version 1.13.6). With the mod installed, Steam itself doesn't need to be running.
Why does the iPhone app stop opening after a week?
Apps installed with a free Apple ID only work for 7 days. Install it again with Sideloadly; your progress is kept on the server. See the iPhone guide.
I have an Intel Mac. Can I play?
Not on the Mac itself: PlayCover only works on Macs with Apple silicon. Windows with Steam is the other way to play on a computer.
I forgot my password.
On your account page, choose Forgot your password and type your username. You get a short code: type it in the game's Redeem Code box (in the lobby, Settings, then Redeem Code) on a device where you're still logged in, then choose a new password on the page.
If you're logged out everywhere, there's no way for anyone to check the account is yours, so it can't be reset. Staff will never ask you for your password.
Something broke. Where do I report it?
Sign in on your account page and use Report a problem. Pick your platform and say what you were doing when it happened, and any message the game showed. Staff answer there, and their reply also comes to your in-game mail.
Can I delete my account?
Yes. Sign in on your account page and use Delete my account at the bottom. It removes your username, your progress, your logins and your support reports. See privacy for what's kept.